FAQs — DotForma
Common questions about ordering, shipping, returns, warranty, payments and product information. If you need personalized help, reach out to our team.
Ordering
How can I place an order?
Shop directly on dotforma.com. Add items to your cart and complete checkout. You can also create an account to save addresses and view order history.
Do you offer wholesale or trade accounts?
We welcome trade and B2B enquiries. Please contact us at contact@dotforma.com with details about your business and requirements.
What payment methods do you accept?
We accept major credit/debit cards and PayPal. All payments are processed through secure, third‑party providers — DotForma does not store full card details.
Shipping & Delivery
How long does delivery take?
Shipping times vary by product and destination. Most in‑stock items ship from our fulfilment centres quickly. For an estimate specific to your order, check the product page or contact support@dotforma.com.
Do you ship to my country?
We ship to Singapore, Malaysia and selected regions. Available shipping destinations are shown at checkout. If you need an international quote, contact support@dotforma.com.
Who pays for customs, duties or taxes?
Import duties and taxes are the responsibility of the recipient unless otherwise stated. For deliveries to some countries, customs fees may apply on arrival.
Returns & Refunds
What is your return policy?
To request a return, email support@dotforma.com with your order number, product name and reason for return (include photos for damaged or defective items). Our team will review and respond with a Return Authorisation and instructions, typically within 1–2 business days.
Who pays for return shipping?
If the return is due to our error (wrong item, defect, or damage in transit), DotForma covers return shipping. For change‑of‑mind returns, the buyer is responsible for return shipping costs. See our Returns page for details.
How long until I receive a refund?
After we receive and inspect the returned item (inspection usually 3–5 business days), refunds are processed. Bank/processor timing may take an additional 3–7 business days to reflect.
Warranty & Product Care
Do your products come with a warranty?
Most DotForma products include a 12‑month warranty against manufacturing defects. Warranty details and exclusions are listed on product pages and in our Terms of Use.
What if my item arrives damaged?
If an item arrives damaged, contact support@dotforma.com immediately with photos of the damage and packaging. We will assist with a replacement or refund after assessment.
How should I care for my product?
Care instructions vary by material. Please check the product page for recommended cleaning and handling. For specific questions, contact support.
Products & Materials
Where are your products sourced or made?
DotForma curates and partners with designers and artisans across the region. Some items are artisan-made, others are small-batch manufactured. Product pages include origin and material information where available.
Are your products eco-friendly?
We aim to list sustainability information on relevant product pages (e.g., recycled materials, sustainable packaging). If sustainability details are important for your purchase, please check the product description or contact us.