Shipping & Delivery Policy

At Dotforma, we aim to deliver your order quickly, safely, and at a fair cost. Please read the details of our shipping and delivery policy below.

Shipping Regions

We currently ship to:

• Asia

• Europe

• United States & Canada

⚠️ Shipping to Latin America and Africa is currently unavailable due to incomplete regional coverage.

Delivery Times

For goods under 5kg or with standard dimensions

• Asia: 7–15 business days

• Europe: 10–20 business days

• US & Canada: 7–15 business days

For goods over 5kg or with excessive dimensions

• Asia: 15–30 business days

• Europe: 20–40 business days

• US & Canada: 15–30 business days

Delivery times are estimates and may vary due to customs clearance, shipping company schedules, and unforeseen delays.

Shipping Fees

• Shipping fees are calculated based on your delivery location, as well as the weight and measurements of your package.

• We work with reliable global shipping partners to ensure that your goods arrive safely, securely, and as quickly as possible.

• Final shipping costs will be shown at checkout before you confirm your order.

Order Processing

• All orders are processed within 2–5 business days after payment confirmation.

• You will receive an email with tracking information once your order has shipped.

• You can always check and track your order in your account for the latest delivery status.

Customs & Import Duties

• International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

• Dotforma is not responsible for delays caused by customs clearance.

Delivery Confirmation

• Please make sure the shipping address you provide is accurate and complete.
• Please follow the guidelines of your local courier to receive the goods.

Questions or Support

If you have any questions about your order’s delivery or shipping cost, please:

• Use the site's chatbox on the bottom-right of any page, or

• Contact us at support@dotforma.com.