Terms of Use
Terms and Conditions
Welcome to [Dotforma.com] (hereinafter referred to as "we", "us", or "our"). By accessing our website ([dotforma.com]) and purchasing products, you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please read them carefully before using our services.
1. Eligibility to Use Our Services
- You must be at least 18 years old, or have the legal consent of a parent/guardian if you are a minor, to create an account or make a purchase.
- You represent that all information you provide (e.g., name, shipping address, payment details) is accurate, complete, and up-to-date. We reserve the right to cancel orders or suspend accounts if false information is provided.
2. Orders and Order Confirmation
- When you place an order, you submit a "request" to purchase our products. This does not guarantee order acceptance.
- We will send you an order confirmation email (to the email address you provide) once we verify payment and stock availability—this email constitutes formal acceptance of your order, and a binding contract between you and us is formed at this point.
- We may cancel orders in cases including (but not limited to):
- Product unavailability (due to stock errors or unexpected demand);
- Invalid payment information (e.g., declined cards, fraudulent transactions);
- Shipping address inaccuracies or restrictions (e.g., locations we do not deliver to).
If we cancel your order, we will notify you via email and issue a full refund within [3–7] business days.
3. Pricing and Payments
- All product prices are displayed in [Currency, e.g., USD/EUR] and include applicable taxes (unless stated otherwise). We reserve the right to adjust prices at any time, but confirmed orders will not be affected by post-purchase price changes.
- We accept payment via [payment methods, e.g., credit cards (Visa, Mastercard), PayPal, Apple Pay]. By providing payment details, you confirm that you are authorized to use the payment method.
- We do not store sensitive payment information (e.g., full credit card numbers)—this data is processed securely by our third-party payment providers (e.g., Stripe, PayPal) in compliance with [relevant regulations, e.g., PCI DSS].
4. Shipping and Delivery
- Regarding our shipping information, please check our shipping page.
- Delivery times are estimates only (e.g., "3–5 business days") and may be delayed due to factors beyond our control (e.g., customs hold, weather, carrier delays). We are not liable for delays caused by external parties.
- Shipping costs are calculated at checkout based on your location, order weight, and selected delivery method (e.g., standard vs. expedited). Free shipping may apply to orders meeting a minimum purchase threshold (as advertised on our website).
5. Returns, Refunds, and Exchanges
- You may request a return, refund, or exchange within [30] days of receiving your order, provided that:
- Products are unused, in their original packaging, and in resalable condition (no damage, tags intact);
- You include your order number and a brief reason for the request.
- Custom-made or personalized products are non-returnable unless they arrive damaged or with manufacturing defects.
- To start a return:
- Submit a request via our website or contact support.
- We will send you a pre-paid return label (if applicable) or instructions for shipping the product back to us;
- Once we receive and inspect the product, we will process your refund (to your original payment method) or send your exchanged item within [5–10] business days.
- Refunds may take [3–7] additional business days to appear in your account, depending on your bank or payment provider.
6. Product Information and Warranties
- We strive to provide accurate product descriptions, images, and specifications (e.g., size, color, material) on our website. However, minor discrepancies may occur (e.g., color variations due to screen display settings), and we do not guarantee that all information is 100% error-free.
- Most products come with a [90-day] manufacturer’s warranty against defects in materials or workmanship. If a product fails due to a manufacturing issue within this period, contact us for a replacement or repair (proof of purchase is required).
7. User Responsibilities
- You are responsible for:
- Keeping your account password secure and not sharing it with third parties.
- Not using our website for fraudulent or illegal activities (e.g., ordering products with stolen payment methods);
- Not interfering with the website’s functionality (e.g., hacking, introducing malware).
- We may suspend or terminate your account without prior notice if you violate these terms.
8. Limitation of Liability
- To the maximum extent permitted by law, we shall not be liable for:
- Indirect, incidental, or consequential damages (e.g., lost profits, inconvenience, missed events) arising from your use of our services;
- Damages caused by third parties (e.g., payment providers, shipping carriers);
- Product damage or injury resulting from improper use (e.g., using a decor item for a purpose it was not designed for).
- Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected product(s).
9. Changes to These Terms
- We may update these Terms from time to time (e.g., to reflect new laws or business practices). When we do, we will revise the "Last Updated" date at the top of this page and notify registered users via email (if the changes are significant).
- Your continued use of our website or services after the update date constitutes acceptance of the revised Terms.