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Privacy policy
Privacy policy
Privacy Policy for Dotforma.com
Last Updated: [18.09.2025]
Dotforma.com (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website (https://dotforma.com), browse our products, make purchases, or interact with our services. By accessing or using our site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect two types of information to provide and improve our services:
a. Personal Information
This refers to data that can identify you as an individual. We collect this only when you voluntarily provide it, such as:
- Contact details (name, email address, phone number, shipping/billing address) when you place an order, create an account, or subscribe to our newsletter.
- Account credentials (username, password) if you register for a customer account.
- Payment-related information (e.g., credit card details) – note: we do not store full payment information; this is processed securely by our third-party payment service providers (e.g., PayPal, Stripe) in compliance with industry standards.
b. Non-Personal Information
This is anonymous data that cannot be linked to you personally. We may collect it automatically through cookies, web beacons, or server logs, including:
- Device details (operating system, browser type, screen resolution, device model).
- Usage data (pages visited, time spent on the site, links clicked, referral source for how you found our site).
- Location data (approximate geographic location based on your IP address, where permitted by law) to optimize regional product recommendations (e.g., Singapore, Malaysia) and shipping options.
2. How We Use Your Information
We use your information for specific, legitimate purposes outlined below, and only in ways consistent with the reason you provided it:
- Process and fulfill your orders (e.g., confirm purchases, arrange shipping, send delivery updates).
- Manage your customer account (if you create one) – access order history, track shipments, or update preferences.
- Communicate with you: Respond to your inquiries, provide customer support, send order-related notifications (e.g., shipping confirmations), or share newsletter updates (only if you subscribed; you can unsubscribe at any time).
- Improve our website and services: Analyze user behavior to enhance site navigation, optimize product offerings, and fix technical issues.
- Ensure security: Detect and prevent fraud, unauthorized access, or misuse of our site (e.g., monitoring unusual login activity).
- Comply with legal obligations: Fulfill tax, shipping, or regulatory requirements (e.g., retaining order records for legal compliance).
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in operating our site or serving you, and these partners are required to protect your privacy:
- Third-party service providers: Payment processors (to handle transactions), shipping carriers (to deliver orders), email service providers (to send newsletters), and analytics tools (to improve our site, e.g., Google Analytics). These providers only access data necessary to perform their services and cannot use it for other purposes.
- Legal authorities: If required by law, court order, or government request (e.g., to comply with anti-fraud regulations or respond to a legal claim), we may disclose your information to protect our rights, safety, or the rights of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner – we will notify you of such a change via email or a prominent notice on our site.
4. Cookies and Similar Technologies
We use cookies (small text files stored on your device) to enhance your browsing experience:
- Necessary cookies: Required for basic site functionality (e.g., remembering your cart items, enabling secure checkout). These cannot be disabled.
- Analytics cookies: Track site usage to improve performance (e.g., Google Analytics). You can disable these via your browser settings.
- Preference cookies: Remember your choices (e.g., language, region) to personalize your experience.
You can manage cookie settings in your browser (e.g., Chrome, Safari, Firefox) to block or delete cookies, but this may limit some features of our site (e.g., unable to save cart items).
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse:
- Secure storage: Personal data is stored on encrypted servers with restricted access.
- Secure transactions: All payment information is transmitted via SSL (Secure Sockets Layer) encryption, a standard for secure online data transfer.
- Access controls: Only authorized staff (e.g., customer service, order processing) can access your data, and they are trained on privacy best practices.
While we strive to protect your data, no online system is 100% secure. We cannot guarantee absolute security, but we regularly update our security measures to address emerging risks.
6. Your Privacy Rights
Depending on your location (e.g., Singapore’s Personal Data Protection Act, Malaysia’s Personal Data Protection Act), you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask to update or correct inaccurate or incomplete data (e.g., a wrong shipping address).
- Deletion: Request deletion of your data, where permitted by law (note: we may retain some data for legal or operational purposes, e.g., order records).
- Opt-out: Unsubscribe from marketing communications (click the “unsubscribe” link in our emails or contact us directly).
- Data portability: Request your data in a structured, machine-readable format to transfer to another service provider (if applicable).
To exercise these rights, contact us using the details in Section 8 below. We will respond to your request within a reasonable timeframe (as required by law).
7. Children’s Privacy
Our website is not intended for children under the age of 13 (or the applicable age of majority in your region). We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will delete it promptly. Parents or guardians who believe their child has provided data to us may contact us to request removal.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: [contact@dotforma.com]
By using Dotforma.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.